This Refund Policy explains how return and refund requests are handled by ItalClick. Contact: support@italclick.com.
Consumers may request a return within 14 days from receiving the product, where applicable under consumer law. The request must be sent before the return period expires.
Returned products should be unused, complete, undamaged and, where possible, in original packaging. Products showing use, damage or missing parts may not qualify for a full refund.
Some items may be excluded from return for hygiene, personalization, sealed-goods, rapid deterioration or other reasons allowed by applicable law. Any specific exclusion will be assessed according to the product and legal requirements.
To request a return, email support@italclick.com with your name, order reference, product received and reason for the request. Support will provide instructions when the request is eligible.
After the returned product is received and inspected, eligible refunds are processed within a reasonable timeframe using the applicable payment method or agreed procedure.
For return or refund assistance, contact DIENNE S.R.L. at support@italclick.com.